Nerd Vault provides TCG collectors with 5+ premium pages for secure purchases of sealed boxes, single cards, and accessories, plus a blog with new articles.

Help Center

Frequently asked questions (FAQ)

Welcome to the Nerd Vault Help Center. Here you'll find answers about orders, shipping, claims, AI Grading and other topics around our shop.

Orders Shipping & Delivery Claims Products AI Grading & Assessment Scanner Marketplace Payments Customer Service

Orders

Shipping & Delivery

Claims

Products

AI Grading & Assessment Scanner

Marketplace

Payments

Customer Service

Important note on claims

Please keep the packaging, shipping carton and all packing material until a claim is resolved. These documents may be required for inspection by Nerd Vault or the courier.

Thank you for being part of Nerd Vault. Enjoy collecting!

Contact support

Frequently asked questions (FAQ)

Orders

Can I change my order afterwards?

Can I cancel my order?

I didn't receive an order confirmation

Shipping & Delivery

Which countries does Nerd Vault ship to?

When will my order be shipped?

Where do I find my tracking?

My parcel is marked as delivered but hasn't arrived

Claims

How do I report damaged, defective or missing goods?

Why does Nerd Vault require a video?

My item arrived damaged

An item is missing from my order

I received a wrong item

Products

Are all products original?

Does Nerd Vault also sell sealed products?

Are pre-orders possible?

AI Grading & Assessment Scanner

What is AI Grading?

How does the Assessment Scanner work?

How long does a grading take?

Can I request a review of a grading?

Marketplace

When will the Nerd Vault Marketplace launch?

Can I already sell cards?

Payments

Which payment methods are accepted?

Will I receive an invoice?

Customer Service

How do I reach support?

In which languages does Nerd Vault offer support?

Important note on claims